metrash online Most Asked Questions – What People in Qatar Want to Know

Discover answers to the most common questions about the metrash online app in Qatar. Learn how to register, troubleshoot issues, and use key features in this complete FAQ guide.

metrash online

metrash online app qatar is a key tool for Qatar residents to access government services. But users often face issues. After collecting the most common questions from Google, this guide offers simple solutions to help you out:

E-Wallet Metrash app and QID Validity

Question: Can I use my QID from the Metrash online app wallet during a police check if my physical ID is with my PRO for renewal?

Answer: Yes, you can present your digital QID from the metrash online wallet. It is recognized as an official form of identification in Qatar. However, carrying official documentation confirming its validity can offer additional peace of mind during checks.

Missing Document Status on Metrash

Question: Why does my application show “missing documents” even though I uploaded everything correctly?

Answer: This issue might occur due to an error by the reviewing officer, who may not have marked the missing documents properly. The best solution is to visit the Duhail immigration office with a screenshot or proof of the error message. The staff there is familiar with this issue and should be able to assist you.

QID Renewal Reflection Time

Question: How long does it take for updated QID details to reflect on Metrash after the sponsor makes a payment?

Answer: After payment, the residency status typically updates first on the Ministry of Interior (MOI) website. The new QID expiry date will only reflect on Metrash once your renewed physical ID card is printed.

Metrash App Loading Issue

Question: What should I do if the Metrash app gets stuck on the loading screen?

Answer: This could be due to a system-wide issue. First, try restarting your phone or reinstalling the app. If the problem persists, check with others to see if the issue is widespread, as the app servers might be temporarily down.

Screenshot Restrictions on Android

Question: Why can’t I take screenshots in the Metrash online app on my Android phone?

Answer: Metrash app has a security policy that disables screenshots on Android devices. You can bypass this by using an iPhone, which doesn’t have the same restriction. Alternatively, advanced users can root their Android device, though this comes with risks and is not recommended for most users.

Replacing a Lost Qatar ID

Question: What should I do if I lose my Qatar ID while traveling?

Answer:

➡ Using metrash app:

1. Download metrash app from the App Store or Google Play Store.
2. Open the Metrash2 app on your phone.
3. Tap the “Residency” icon.
4. Select the “Replace damaged/lost ID” option.
5. Choose the service type (lost or damaged), enter your QID number, and tap “Next”.
6. Click “Next” to submit your application.

➡ Offline:

You can visit the The New immigration department Building during working hours (7 AM–12:30 PM – 1–6 PM). Bring your passport, a damaged QID if available, and a passport-sized photo. A fee of QAR 200 will be charged, and you should receive your new QID card on the same day.

Login Issues on Metrash

Question: Why does it say “Please send ID card expiry date correctly” when I try to log in?

Answer: If double-checking your input doesn’t work, contact the Metrash hotline listed in the app. They can assist with account-related issues.

Changing Metrash Phone Number

Question: How can I change the phone number linked to my Metrash account?

Answer: You can update your number through the moi qatar website. If the old number isn’t removed, contact MOI for further assistance.

1. Visit the Metrash service on the MOI Qatar website “From Here“.
2. Choose “Metrash for Individuals” to access personal services.
3. Update your mobile number by entering:
   • Qatar ID (QID) number
   • New mobile number
   • Preferred language
   • Verification code from the image
4. Click “Change Number” to proceed.
5. Verification: Enter the code sent to your new mobile number in the Metrash2 app to complete the update.

Driving License Appointment Rescheduling

Question: When is the best time to reschedule my driving test appointment on Metrash online app?

Answer: The best time to find an earlier slot is in the morning, between 7 AM and 9 AM, as cancellations are more likely to occur during this period.

Applying for a Family Visa Without Metrash app Access

Question: How can I apply for a family visa if my mobile number isn’t recognized by Metrash?

Answer: Visit an Ooredoo showroom to ensure your SIM is correctly linked to your QID. If the issue persists, try registering a new SIM under your QID.

Police Clearance Certificate Application

Question: Can I apply for a police clearance certificate through Metrash?

Answer: Yes, you can apply through Metrash and collect the certificate from the CEID office near the industrial area.

1. Log in to the Metrash2 app.
2. Tap on “General Services”.
3. Select “Police Clearance Certificate”.
4. Click on ‘Request Certificate’ and fill in the required information.
5. Tap “Next” to proceed.
6. Upload the necessary documents based on the purpose of the certificate. You can upload from your gallery or take new photos.
7. Tick “I agree on validity of data” and click “Next”.
8. Choose the delivery option (Qatar Post or nearest service center).
9. Finally, make the payment using a credit or debit card.

Name Correction on Metrash

Question: How can I correct my name on my QID if there’s a spelling mistake?

Answer:

➡ Using metrash app

1. Log in to the Metrash app.
2. Tap on ‘Residency’ and then select ‘Change Personal Info’ to apply for personal data changes.
3. Click on “Apply Applications”.
4. Enter your QID number and specify the service (name change, date of birth change) and fill in the details.
5. Attach the required documents:
   • Written letter explaining the reason for the change
   • Copy of the old passport
   • Copy of the updated passport
   • Birth certificate attested by the Ministry of Foreign Affairs
6. After completing the registration, you will receive a confirmation message: “Your application has been registered successfully”.

➡ Offline:

Visit the immigration office with the correct documents (passport, birth certificate) and request a name correction. The update is usually processed on the spot.

Reporting Traffic Incidents on Metrash

Question: Can I report a traffic incident using the Metrash app?

Answer: Yes, Metrash allows users to report both known and unknown accidents directly through the app.

Unknown Accident	Known Accident
1. Download & Log In: Download Metrash from the App Store or Google Play Store and log in.	1. Download & Log In: Download Metrash from the App Store or Google Play Store and log in.
2. Go to Traffic Services: From the main menu, select the “Traffic” option.	2. Go to Traffic Services: Go to “Traffic Services” in the app.
3. Select Accident Type: Choose the option to report an accident.	3. Select Accident Type: Select “Traffic Accident.”
4. Choose Accident Category: Select “Unknown Accident.”	4. Tap on Accident Registration: Choose the “Accident Registration” option.
5. Enter Details: Fill in the necessary information, including location, date, and other relevant details.	5. Enter Vehicle Details: Allow location access and enter vehicle details (plate number, owner’s QID, mobile number).
6. Upload Photos: Attach images of the accident scene if available.	6. Add Other Vehicles: Click “Add Vehicle” to include other involved cars.
7. Submit Report: Review all details and submit the report.	7. Upload Photos: Upload at least one photo showing the vehicle’s plate number.
8. Submit Report: Review all details and submit the report.	8. Submit Report: Review all details and submit the report.
9. Receive SMS: Receive an SMS with further instructions.	9. Receive SMS: Receive an SMS with further instructions.
10. Follow SMS Instructions: Follow the SMS guidance to complete the accident claim process.	10. Follow SMS Instructions: Follow the SMS guidance to complete the accident claim process.

Metrash helpline Qatar

If none of the above solutions resolve your issue, we recommend reaching out to the Metrash helpline for further assistance. The dedicated team is available to help you with any challenges you may encounter while using the app. Simply contact:

• Helpline: 2342000
• Email: [email protected]
• Website: portal.moi.gov.qa

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In conclusion, metrash online can sometimes present challenges, but with the correct guidance, most issues can be resolved quickly. Stay tuned for updates on new features and helpful troubleshooting tips to make your experience smoother.